It’s interesting how an employee from a professional retail store can freely use a derogatory slur toward someone she doesn’t even know. I’m straight, so it didn’t ‘offend’ me personally ,but the word she used is extremely degrading toward the LGBTQ community. It makes me wonder: If that’s how she chooses to speak publicly, is that the same attitude she carries when serving customers? Does Cell-C provide equal, respectful service to everyone, including gay customers, or is this how she really fe

Abuse against retail staff is escalating. The Co-op say one in four of their staff have faced anti-social behaviour, or been attacked this year. | BBC Breakfast