Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - ...

Nutanix’s 8th annual Enterprise Cloud Index reveals that nearly 80 per cent of organizations are encountering AI tools deployed outside of IT’s control, data sovereignty has become a ...

ServiceNow CEO Bill McDermott said AI could push the unemployment rate among recent college grads into the mid-30% range ...

Kingfisher's Jon McKenna charts the retailer's shift from a structured virtual IT agent to generative AI and agentic automation on ServiceNow, with the primary goal of freeing store colleagues' time ...

Visa is using AI agents to streamline payment disputes, while Mastercard launched "digital executives" for small businesses.

None of us will build a large organizational workforce without a structure and defined roles. We shouldn't do that with the ...