Struggling British Gas customers with prepayment meters will receive a £250 free credit to help with bills. The energy company would not tell us specifically who would be getting the payment but said ...

British Gas is currently under scrutiny by Ofgem after an undercover investigation revealed that agents working for Arvato Financial Solutions - a company used by British Gas to pursue debts - have ...

UK energy regulator Ofgem has ordered energy companies to suspend the forced installation of prepayment meters in the homes of customers who have fallen behind on their bills. It comes as British Gas ...

The Times reported that the energy firm sends debt collectors to fit pay-as-you-go meters. Ofgem has launched an investigation into British Gas following reports the firm has been sending debt ...