The low-cost insurer and its owner left policyholders more than $3 million out of pocket by removing special offers when they made simple changes.

The corporate regulator claims millions saw ads promising up to 30% online discounts but tens of thousands later lost those savings after routine policy changes ...

Tens of thousands of Budget Direct car, home, and motorbike insurance customers were overcharged, ...

Tens of thousands of Budget Direct customers lost online insurance discounts they were promised and were overcharged for premiums as part of ...