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Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights – delivering outcomes businesses and customers want The Resolution ...

What could you do with an extra day each week? That’s the question many of our customers are answering, thanks to the time they’re gaining from AI. We’re not talking about agents here, though AI has ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

AI agents aren’t anything new in customer service — we’re all familiar with that automated voice that first greets us when we call an 800 number. Typically, they've handled so-called Tier 1 (general) ...