Tech Zone 360

Codemantra Introduces Calabrai, a New Brand For Their CX-One SaaS IDP Platform

As enterprises begin to swiftly adopt new technology amidst the start of the digital age, many are quickly learning that the abundance of new devices and applications also comes with more content ...
CMS Wire

These Tech Firms Rewrote the Rules of Customer Experience Metrics

Forget vanity scores. From real-time insights to account-level health, these companies are proving that smarter CX metrics drive real business impact. Integrated CX data. Technology companies are ...
Business Wire

SupportNinja’s ‘2025 CX Outsourcing Report’ Reveals CX Leaders Are Using AI, Outsourcing to Scale Smarter, Drive Innovation, and Adapt to Evolving Demands

AUSTIN, Texas--(BUSINESS WIRE)--SupportNinja, a leading provider of AI-enabled, agile outsourcing services, today released the “2025 CX Outsourcing Report,” a data-driven analysis of how customer ...
Business Wire

AI Fuels CX Success: New Research Reveals Banks and Credit Unions That Have Made Progress in Using AI are Two Times as Likely to Deliver Superior CX

The Talkdesk CX in Banking Report surfaces AI-powered CX as an impactful yet relatively untapped opportunity for financial services organizations needing to navigate mounting pressure to retain and ...