For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

This was not a breach of Discord, but rather a breach of a third party service provider, 5CA, that we used to support our customer service efforts. The breach may have leaked government IDs of 70,000 ...

RILEY COUNTY, Kan. (WIBW) - Several Riley County departments in downtown Manhattan will begin new customer service hours starting on Monday, November 4, following a successful trial period that began ...

Pokemon GO player gets odd warning from Niantic customer service. Pokemon GO has been on the bad side of players lately since their recent avatar update which changed the appearance of all avatars and ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. When your business undergoes a major transformation, whether ...