Automation and the technological age have changed not only the way business phone calls are made, but also how they are answered. Not too long ago, if you walked into a large business office, you saw ...

Switchboard operators could be out of a job and their headsets thrown away if an automatic call transferring system from Telephonetics catches on. Its virtual operator answers a call, asks who the ...

Before smartphones, most people kept in touch using landline telephones. And before direct dialing was common, some calls were handled by switchboard operators. During the 1950s, more than 220,000 ...

The rise of generative AI — and ChatGPT in particular — has raised a lot of alarm bells in some industries worried that the technology could make many humans’ jobs obsolete. And those concerns are ...