SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com/uk), the market leader in omnichannel customer experience (CX) and contact centre solutions, today announced ...

Oracle on Tuesday upgraded its self-service offering with the release of Siebel Communications Billing Manager 5.1.1 and Siebel Communications Billing Analytics 5.1.1 — applications built on Siebel’s ...

After meeting with a large telecommunications company recently, I was greatly surprised to learn the organization was in the process of removing many of its self-service applications. The reason: it ...

Voxeo is filling out their strategy to provide Unified Self-Service. Yesterday's acquisition of IMified greatly enhances Voxeo's UC portfolio, and is a key component in its Unified Self-Service ...

In a world where self-service technology plays a vital role in everyday life, brands and retailers need to understand the changing needs in customers' demands. Many businesses have implemented ...

Genesys customers will have access to SpeechStorm applications in short order. This week contact center company Genesys announced it has acquired a provider of self-service applications for mobile, ...

The majority of today’s contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, ...

ID applications are the first use case, but passports and other types of documents are in the pipeline, according to Capitec ...

There is a shortage of data scientists. In the United States, some estimates are that there are only enough qualified data scientists to fill 50% of the open data science jobs. This large gap is ...

I always thought self-service applications are one of the great ironies of the information age. Consider it from a consumer point of view: companies are turning over their data-entry grunt work to be ...