This article first appeared on GuruFocus. Salesforce (CRM, Financials) reduced its customer support workforce by nearly half, with CEO Marc Benioff directly attributing the 4,000 job cuts to advances ...
Rimini Street will branch out into offering third party support for Salesforce in move that takes the company into software as a service. And in an interesting twist, Salesforce and Rimini are ...
Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant ...
A new Salesforce implementation is a big step for any company, and consulting and venture capital company Point B is looking for a go-to Salesforce expert to help the company with that process. The ...
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