New resource helps restaurant CMOs transform first-time guests into loyal regulars through data-driven loyalty programs ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

The needs of Gen Z nurses and veteren nurses are different, and CNOs need to adjust their plans accordingly. On this episode of HL Shorts, we hear from Peggy Norton-Rosko, senior vice president and ...

Methodist notched 84th percentile in retention by prioritizing culture, leadership accountability, and real-time turnover review across its Dallas system.

Most HR leaders would agree that what's good for people is usually good for business, a philosophy that is best supported by giving back to the community as a company. Processing Content In-person ...

Focus on retention by recognizing that increasing driver hires mainly serves as replacements. Investing in retention strategies is more cost-effective than managing high turnover. Effective ...

A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

El Camino Health in California cuts nurse turnover by hiring a retention specialist who supports career growth and ...