Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...

As we move toward late summer 2025, significant changes are brewing in the retail sector. Industry experts are voicing concerns about a period of considerable volatility. “We’re witnessing shifts in ...

Key Takeaways AI helps businesses quickly and clearly understand customer data.It predicts what customers may do next, ...

Sephora's Canadian expansion, AI reshaping shopping, and retail bifurcation highlight evolving strategies amid market ...

We are a quarter of the way through the 21st century. I was reminded of that fact the other day, and it made me pause and reflect on what has happened over the last 25 years, particularly when it ...

In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational reality in retail. As consumers increasingly embrace AI-powered tools — from ...

Forbes contributors publish independent expert analyses and insights. Brian Delp is NY-based, covering retail, fashion, and home products. What do a celebrity, a professor, a privacy advocate, and the ...