Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

So, this past weekend I've been on call for our practice. Starting at 5 p.m. on Friday afternoon, and going through 9 a.m. Monday morning, our telephones roll over to an answering service that pages ...

Health systems have historically operated like a real estate portfolio or a disparate collection of assets, with each site having its own performance metrics, finances and operating processes. Too ...