78% of customers rate their Muni experience as “excellent” or “good.” That’s a six-point jump from our 2024 survey. Customers gave Muni higher ratings last year across multiple service categories.

According to the agency’s 2025 customer satisfaction survey, 78% of customers rate their experience on Muni as “excellent” or “good”, a six-point jump from the 2024 survey.

In a split decision, the San Francisco Municipal Transportation Agency on Tuesday moved forward with cutting service to several bus lines this summer. Muni is attempting to close its looming $50 ...