If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

The Napa Valley College Customer Service Academy is providing a special blended Customer Service Academy Training to enhance internal customer service called Attitude in the Workplace and Teambuilding ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...