"What is healing, but a shift in perspective?” — Mark Doty, Heaven’s Coast Transactional writing — or letter writing — gets you beyond what you thought you could not get over. With all the other ways ...

You know what’s annoying? Not knowing when your taxi will arrive. Or having to call a restaurant to get an update on your order. Or continuously logging into a website to see if you have new messages.

Transactional analysis, a social psychology theory originally developed by Dr. Eric Berne in the 1950s, can be used to improve communication and understand your own way of behaving and communicating.