Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Round Rock, Texas — Dell launched two new customer tech support initiatives this week and said it will double the number of its Dell On Call support staffers to 2,500 by early next year. This ...

If you've ever gotten annoyed waiting for technical support to help you sort through your enterprise computing issues, you'll love Dell's latest offering. With SupportAssist, the company's new service ...