NOTRE DAME, Ind. — Americans return $816 billion worth of merchandise every year. Most retailers see this as a massive headache, but a few smart ones are turning it into an effective strategy to earn ...

Amazon has begun issuing substantial refunds to customers for returns dating back to 2018, marking an unprecedented acknowledgment of systemic processing delays within the world’s largest online ...

Retailers have always struggled with returns. As a business, you want to be customer-friendly and have a liberal returns policy. The problem is that every retailer has dealt with consumers essentially ...

Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...

Let’s get back to the discussion of the definition of a customer: Are we talking about the customer as a business or the customer as a person? If the customer is a business, then it is likely that the ...

As businesses increasingly tailor service levels for their highest-value customers, return strategies will follow.

Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they do not show is how that weekend felt to customers. Over the next few weeks, retailers will ...