Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Web Services is launching Amazon Connect Health, an agentic artificial-intelligence service aimed at cutting down on administrative burdens in healthcare.

This week, Amazon Web Services (AWS) launched enhanced capabilities for its artificial intelligence (AI)-powered assistant, Amazon Q in Connect, making it easier for contact centers to provide custom ...

From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

Naji Shafi, director of healthcare AI at Amazon Web Services, spoke with MobiHealthNews about the company's new AI offering ...

Amazon Web Services has launched Amazon Connect Health, a new platform designed to help healthcare organizations automate administrative tasks using AI ...

Amazon Web Services (AWS) has introduced Amazon Connect Health, a new agentic AI solution designed to automate routine administrative tasks across healthcare systems. The platform aims to handle ...