Survey data highlight shifting expectations for digital access, human guidance and intergenerational planning across both advised and self-directed channels.
Considered a report card on client satisfaction across both advised and DIY customers, the latest JD Power survey points to ...
Against a backdrop of widespread premium increases, high deductibles and rising out-of-pocket expenses, property insurers in ...
As more telecom customers manage their accounts digitally, mobile apps and websites have become the primary way to pay bills, ...
With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...
ATLANTA--(BUSINESS WIRE)--Operation HOPE, a national nonprofit dedicated to helping low- and moderate-income Americans thrive in an ever-changing economy, announced today the results of its client ...
Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years, JD Power Finds
TROY, Mich.: 26 Oct. 2023 — Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more ...
Great news for the auto dealer service industry. Owner satisfaction with the service experience is up overall in the J.D.
Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...
The American Customer Satisfaction Index recently published its 2025 Automobile Study. Which luxury car brand stole ...
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