People who call 911 in Aurora for non-emergency medical issues now have the option to be connected to a doctor virtually instead of having an ambulance sent to their location. Starting Feb. 4, Aurora ...

IRVING, Texas — On July 11, Louie Bradley needed help. He had fallen in his shower and used an emergency pull switch to call for help. And while his neighbors called 911, help didn't arrive until it ...

A Seattle woman waited more than 10 hours for a nurse-ordered ambulance, raising concerns about the city’s 911 nurse triage system and response standards.

SAN ANTONIO — When emergencies happen, most of us dial 9-1-1 and wait for help. But before police officers, firefighters or paramedics arrive, a calm voice on the other end of the line is already at ...

SPARTANBURG COUNTY, S.C. (WSPA) – As severe weather moves into the Upstate, dispatchers at the Spartanburg County 911 Center said knowing when to call 911 — versus when to use a non-emergency number — ...