Enterprise management software company Workday Inc. today unveiled a workforce management system designed to help companies track, govern and optimize their growing artificial intelligence agent ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

In this example, software does not disappear. It becomes the execution substrate that agents orchestrate in the background, like the systems of record (the authoritative systems where core business ...

Smart Agent for Cisco AppDynamics aims to reduce the burden on IT teams responsible for maintaining thousands of application and infrastructure agents. Cisco AppDynamics has rolled out a new ...