It’s really hard to give computer instructions to people who don’t understand computers at all. But it’s even harder to help someone who thinks they know what they are doing, but they have no idea.

When filling a position, you want to be sure the applicants you interview are up for the job. Applicants sometimes word their resumes to make it look like they have more experience or knowledge than ...

My mom’s an engineer. When I was born, she quit her job and started teaching adult computer-education classes. She taught basic programming classes and she had books and manuals lying all over the ...