Inside SAPD’s 911 call center: The voices saving lives before help arrives

Behind every 911 call is a call taker, dispatcher and expeditor, trained professionals making split-second decisions under ...
News 6 WKMG

‘Isn’t here to take your job:’ Volusia County’s 911 center uses AI system to handle non-emergency calls

VOLUSIA COUNTY, Fla. – Inside Volusia County’s 911 communications center, a new voice is answering the phones and it’s not human. “Ava,” short for Automated Virtual Agent, is an artificial ...
WESH

Exclusive: Inside 911 call center with Osceola's new therapy dog

SAVING OUR STREETS, OR AT LEAST KEEPING 911 DISPATCHERS IN OSCEOLA COUNTY CALM WHEN TALKING ABOUT THEIR CRISIS CALLS. YEAH, THESE PICTURES SHOW THE MOMENT ECHO FIRST ARRIVED AT TEN WEEKS OLD TO BE THE ...

Cabell County dispatcher signs off after over 30 years with county's 911 center

One of Cabell County 911's original voices is officially signing off.
komonews

King County Sheriff’s 911 center to draft non-police crisis routing rules after audit

KING COUNTY, Wash. — A King County audit released Tuesday found the King County Sheriff's office 911 communication center meets national standards for answering emergency calls but lacks clear ...
WSPA

When to call 911 — and when not to — during severe weather

SPARTANBURG COUNTY, S.C. (WSPA) – As severe weather moves into the Upstate, dispatchers at the Spartanburg County 911 Center said knowing when to call 911 — versus when to use a non-emergency number — ...